Washington, D.C. – Following repeated advocacy by U.S. Senator Susan Collins, the Social Security Administration (SSA) announced today that their field offices will resume in-person services, including for people without an appointment, this Thursday, April 7. Last week, Senator Collins wrote to SSA Acting Commissioner Kilolo Kijakazi, urging her to immediately reopen the SSA’s field offices, which have been closed for more than two years.
The SSA’s Maine offices are located in: Auburn, Augusta, Bangor, Portland, Presque Isle, Rockland, Saco, and Waterville.
“For more than two years, the suspension of in-person services by the Social Security Administration has created significant hassles and barriers for Maine seniors,” said Senator Collins. “This long-overdue decision will allow the millions of Social Security beneficiaries across the country – especially seniors in rural areas who do not have reliable telephone or Internet access – to promptly access Social Security resources and benefits.”
Senator Collins has repeatedly urged the Biden Administration to transition federal workers back to in-person operations to address the widespread lack of responsiveness and accessibility across the federal government. In November 2021, she joined a group of 42 Senators in sending a letter to the heads of the Office of Personnel Management, the General Services Administration, and the Office of Management and Budget, calling on them to bring federal workers back to offices. Additionally, in December 2021, she joined a group of 15 Senators in pushing the SSA to immediately reopen its field offices.